Your information matters. We treat it responsibly.

Who we are

AOCHRIS is a technology services business providing web design and development, e-commerce solutions, website maintenance, business digitalisation, technical support, cybersecurity, digital and AI solutions, and technology consultation.

For the purposes of this Privacy Policy, references to “AOCHRIS”, “we”, “us” or “our” refer to AOCHRIS and the business operating the AOCHRIS website and services.

Our website is: aochris.com

Privacy enquiries can be sent to: hello@aochris.com

Information we may collect

The personal information we collect depends on how you interact with AOCHRIS.

Contact and identity information

• Name
• Email address
• Telephone or WhatsApp number
• Country
• Business or organisation name

Project enquiry information

When you use our project enquiry form, we may collect information including:

• The service you require
• Your existing website address
• Project requirements and requested functionality
• Estimated budget
• Preferred timeframe
• Preferred contact method
• How you heard about AOCHRIS
• Any additional information you voluntarily provide

Customer and transaction information

If you purchase a service, we may collect and retain information associated with your customer account and order, including:

• Billing name and contact information
• Billing address where required
• Purchased service or subscription
• Order value
• Transaction status
• Payment reference
• Subscription and renewal information

Technical information

When you visit our website, our website, hosting provider, security tools or analytics technologies may process technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referral source
• Security and server logs

How we collect information

We may collect personal information directly from you when you:

• Complete our project enquiry or contact forms
• Communicate with us by email, telephone or messaging service
• Create a customer account
• Purchase or subscribe to an AOCHRIS service
• Request technical support
• Participate in a consultation
• Provide information while we deliver a project

Certain technical information may also be collected automatically through the website, hosting infrastructure, cookies, security systems and similar technologies.

How we use personal information

AOCHRIS may process personal information for purposes including:

• Responding to enquiries and project requests
• Evaluating project requirements
• Preparing proposals, quotations and service recommendations
• Creating and administering customer accounts
• Processing service orders and subscriptions
• Processing and confirming payments
• Providing contracted services
• Maintaining websites and digital systems
• Providing technical and customer support
• Communicating about active projects or subscriptions
• Preventing fraud and protecting our systems
• Maintaining business and accounting records
• Complying with applicable legal and regulatory requirements
• Improving our website, services and customer experience

Lawful bases for processing

Where applicable data protection law requires a lawful basis, the basis we rely upon will depend on the purpose for which the information is being processed.

Payments and subscriptions

AOCHRIS may use third-party payment providers to process payments for services and subscriptions.

Where Paystack is used, information necessary to process a transaction may be transmitted to Paystack and relevant financial institutions. Payment providers may process information in accordance with their own privacy policies and regulatory obligations.

WooCommerce may be used to manage service orders, customer accounts, transaction records and subscriptions on the AOCHRIS website.

Information associated with an order may therefore be retained for customer service, accounting, fraud prevention, contractual and regulatory purposes.

Cookies and similar technologies

AOCHRIS may use cookies and similar technologies that are necessary for website functionality, security, customer accounts, shopping carts, checkout and other features.

We may also use analytics or performance technologies to better understand how visitors use the website, where these technologies are enabled.

Some cookies may be essential for the website to operate and cannot reasonably be disabled through our systems. Other cookies, where legally required, may be subject to your consent.

Where AOCHRIS introduces additional advertising, analytics or tracking technologies, this Privacy Policy and any related cookie notice may be updated accordingly.

Who we may share information with

We do not sell personal information as a standalone commercial product.

We may share or provide access to personal information where reasonably necessary with service providers such as:

• Website hosting and infrastructure providers
• Payment processors such as Paystack
• WordPress and WooCommerce-related service providers
• Email and communications providers
• Security, backup and monitoring providers
• Analytics providers where applicable
• Professional advisers such as accountants or legal advisers
• Specialist technology partners engaged for a client project

Where specialist partners are required for a project, we aim to limit information shared to what is reasonably necessary for the relevant work.

We may also disclose information where required by law, court order, regulatory authority or where reasonably necessary to establish, exercise or defend legal rights.

International data transfers

AOCHRIS works with clients and technology providers that may be located in different countries.

As a result, personal information may sometimes be processed or stored outside the country in which it was originally collected.

Where applicable law requires safeguards for an international transfer, AOCHRIS will seek to use appropriate contractual, organisational or other recognised safeguards relevant to the transfer.

How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including contractual, customer-service, security, accounting and legal requirements.

Retention periods may vary depending on the type of information.

• Project enquiries may be retained for a reasonable period to allow us to respond and maintain business records.
• Active customer information may be retained for the duration of the customer relationship.
• Order, payment and accounting records may be retained where necessary for financial or legal record-keeping.
• Technical and security logs may be retained for a limited period appropriate to security and troubleshooting needs.

Information may be deleted, anonymised or securely archived when it is no longer reasonably required, subject to applicable legal obligations.

How we protect information

AOCHRIS uses reasonable technical and organisational measures intended to protect information against unauthorised access, misuse, loss, alteration or disclosure.

Measures may include, depending on the relevant system:

• Encrypted HTTPS connections
• Access controls and account authentication
• Security monitoring
• Software and plugin updates
• Backups
• Malware and vulnerability protection
• Restricted administrative access
• Secure payment providers

Your privacy rights

Depending on your location and the data protection laws that apply, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information in certain circumstances
• Object to certain processing
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request portability of eligible information
• Make a complaint to an appropriate data protection authority

These rights are not absolute and may be subject to legal exceptions.

To make a privacy request, contact: hello@aochris.com

We may need to verify your identity before acting on a request involving personal information.

Marketing communications

AOCHRIS may send service-related communications where necessary to manage an enquiry, order, project, subscription or customer relationship.

Where we send optional promotional or marketing communications, we will do so in accordance with applicable requirements and provide an appropriate way to unsubscribe where required.

Unsubscribing from optional marketing does not prevent us from sending important transactional or service-related communications.

Third-party websites

The AOCHRIS website may contain links to third-party websites, platforms or services.

AOCHRIS does not control the privacy practices of independent third parties. When you leave our website, you should review the privacy information provided by the relevant third party.

Children’s information

AOCHRIS services are primarily intended for businesses, organisations and adults seeking technology services.

We do not knowingly seek to collect personal information directly from children through our commercial project and payment services. If you believe a child has provided personal information to us inappropriately, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, business practices, legal obligations or third-party providers change.

The latest version will be published on this page and the “Last Updated” date will be revised where appropriate.

We encourage visitors and customers to review this policy periodically where their relationship with AOCHRIS is ongoing.

Complaints

If you have concerns about how AOCHRIS has handled your personal information, please contact us first so that we can review the matter.

Depending on where you are located, you may also have the right to raise a complaint with the data protection or privacy regulator responsible for your jurisdiction.